Do your kids, spouse, or others you love hesitate to tell you things? It might not why you think! Hank looks at how fear shuts down communication, why people hide their mistakes mistakes, and how you can create an environment at home where those you love feel safe enough to share openly.
Ignaz Semmelweis had the best intentions, yet he unknowingly caused harm. What if we’re doing the same in our own lives? Hank looks at ways to recognize your own personal blind spots, how to approach (sometimes hard) feedback with humility, and how to use it to grow in ways you may have never expected.
The best teams don’t avoid mistakes—they report them. High-performing nursing units report more errors, not because they make more, but because they feel safe admitting them. Does your team feel safe speaking up? If the answer isn’t a quick “yes,” then you have a communication problem. Fixing it starts with you.
The hardest part about a blind spot is… you don’t know you have one. But everyone else does! Hank talks about the dangers of "blind spots" for leaders, and how you can develop the self-awareness to see your own faults and actually grow.
Great leaders (and parents) know this secret: If you want people to do better, catch them when they’re doing it right. Reinforce the good, and they’ll repeat it. Focus only on the bad, and they’ll just tune you out. Hank discusses ways to help your team grow as you recognize their strengths, not just their shortcomings.
Could your good intentions be part of the problem? Hank explores the powerful story of Ignaz Semmelweis, and how a willingness to look at the things that may not be evident to yourself can transform your relationship for the better.